What is Return Authority
A Return Authority (also referred to as RA or RMA), is a request to return an item to the supplier for repair, replacement or general warranty claim.
Each Item being returned needs to be tracked to ensure efficient handling. Our Return Authority Manager should help you achieve that, by allowing you to monitor each of the four main stages that every returned item goes through. It can also help you keep a record of all communication with the customer and the supplier.
- Generate a report for the customer or supplier. You can choose to generate either the customer or supplier report as a pdf file. These pdf files could then be emailed or printed depending on how the customer contacted you. If via email you can reply with the pdf as attachment. If in person you can print and hand them their copy. The customer report contains all the information they have supplied. The supplier report includes all the information they would require to ensure a fast and efficient warranty claim.
- Track how many days each stage is taking. Keeping track of how long it is taking each RA to be processed can be important in identifying where efficiency can be increased. Four key areas can be tracked, These are:
RECEIVED - Identifies how many days it has taken the customer to return the item (from when they requested an RA number).
To SUPPLIER - Is when you dispatched the item to the supplier.
From SUPPLIER - When the supplier returned the item.
Completed - When the item was returned to the customer.
Each one of these entries can be updated with a simple click of the mouse to add todays date.
- Contact with the Customer or Supplier also need to be tracked, to ensure anyone can view each RA and see the latest information. This application allows you to enter notes about each conversation you have had with the customer or the supplier, and you can with a mouse click add todays date.
- Searching and Sorting allows you to identify any specific RA that has been generated, or if a product (or serial number) is associated with any record.