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Frequently Asked Questions (FAQ)

Ways to Manage your Email account

There are two methods for which you can configure your mail client (such as Outlook, or Eudora or Thunderbird). Each way has advantages and disadvantages. This article is to help give you enough information so you can understand the difference between the two, so you can work out what is best for you to use and what the limitations of each one.

IMAP. Internet Message Access Protocol

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This design allows you to manage your email on the server. This can be beneficial if you have multiple devices for which you wish to access and manage your email. IMAP is designed primary to allow you to MANAGE / ACCESS your email.


  • The ability to manage all your emails directly from the server.
  • The ability to access your inbox from all your devices (mobile phone, laptop, computer, palm device etc).
  • The ability to Sync your mail between all your devices.
  • The ability to read an email on one device and it will be marked As Read on all your other devices.
  • The ability to delete an email on one device and it will be deleted on all your other devices.
  • The ability to connect to your mailbox simultaneously from multiple devices.
  • Once connected to your mailbox the connection remains open until you choose to close it.
  • To sync your inbox between all your devices and manage your email on the server, it often requires that the emails remain on the server.
  • Due to emails remaining on the server you run the high risk of your inbox becoming FULL and therefore not being able to receive any more mail
  • When you delete an email from one device, it is deleted from all devices. This makes keeping copies of email difficult.
  • If you wish to keep copies of every email you receive, then this is difficult because by default IMAP is configured to manage the emails on the server. (Work Online). This means your devices (mobile phone, laptop, computer etc). do not actually retain a copy of each email. You will have to configure a device to also work Offline.
  • As it is designed to allow you to manage the emails on the server, it means you must be connected to the internet in order to view, read, search or reply to any email.
  • The connection to your mail account remains open and active for the duration of your usage. This can make accessing your email faster when compared to POP, however it also means that any connection you have that remains open for long periods has the ability to be intercepted on the internet.

POP. Post Office Protocol

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POP is primarily designed to allow you to connect to the server, check for mail, download any mail that is waiting and then disconnect. It is not designed to allow you to manage your email, but merely to collect it so you can perform all the management in your mail client *offline*.


  • Pop is the original style of checking for mail. It allows you to download any mail from your inbox to your computer using your Mail Client (such as Outlook, Eudora, Thunderbird). This means that all email received is saved to your computer. This allows you to retain every email you have received.
  • As all email is downloaded to your computer, you can review, view, read, search and reply to emails without needing to be connected to the internet. That way you can create replies to emails, then once you are connected to the internet you can then send them.
  • Because emails are downloaded to your computer the chance of your inbox becoming full is considerably reduced (when compared to IMAP).
  • You can configure your Mail Client (such as Outlook) to leave messages on the server for a specific number of days. That will allow you to then check for mail from multiple devices so that each device receives a copy.
  • As POP requires that you connect to the server, check for mail and then automatically be disconnected, it means that connections are not left open and are therefore less prone to interception.
  • It is not designed to allow multiple devices to manage the email. Instead each email is downloaded (copied) to whatever device is used to check for mail. If the mail client on each of your devices is configured to leave messages on the server for 2 days, then you have 2 days to check for mail from each device to ensure every device receives a copy.
  • Following on from the above, the other disadvantage is that if you read an email on one device, the other devices which have also downloaded a copy will not know you have already read it, so it will remain unread on other devices. Same thing if you delete an email on one device, it will not be deleted from all other devices. However, even though I have placed this in the disadvantage section, that is because that is how most people would see this, however I consider this to be an advantage because it completely removes the possibility of accidentally deleting an email, you know there is a copy on another device, plus it means that if you receive the email on your mobile phone and open it, then using IMAP, it would be considered read, even if you didn't intend to read it, so when you get back to your laptop or computer you have to remember which message you hadn't actually read, which has been marked as read. With POP each message must be read on each device, so the possibility of an email going unanswered I feel is less likely with POP than it is with IMAP.
  • You must check your email client settings. Annoying programs like Microsoft Outlook by default are configured to leave messages on the server for 7 to 14 days. This is ridiculous and ends up filling your mailbox, so you must check through the settings in Outlook to ensure this is set to something a little more reasonable, or if you just have a single device (ie a computer) that you use to check for mail then turn this setting off, so Outlook does not leave ANY messages on the server.
  • You can not connect (or check for mail) simultaneously from multiple devices.

We recommend using POP3 and configure your email client to not leave a copy of messages on the server. Why? Because it is important for you to keep a copy of every email on your computer. This allows you the ability to search and check emails in the future. Especially if you receive orders via email.

If you have multiple devices (say a work computer and a mobile phone), then what we would suggest is that you configure the work computer to NOT leave a copy of messages on the server. Then on your mobile phone configure its mail client to leave messages on the server. That way if you are out of the office, then your work computer would be turned off, so now using your mobile phone you can receive all emails that are sent to you. When you return to your office and turn the work computer back on, it will check for mail and download a copy of every email that is on the server (even those you read on your mobile phone). This way it ensures you had the ability to view any emails while you were out (incase any were important), but still then ensure your primary computer has been able to download a copy of every email received to ensure you retain a copy.

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